Policies and Procedures
Deciding What to Sign Up For
In order to facilitate participant enjoyment, safety, and personal growth, we are happy to provide information on staffing ratios, skills required, and interests essential for participation in our programs. Contact the PCR Program Director at firstname.lastname@example.org for more information about PCR programs.
PCR reserves the right to determine any individual’s program participation.
Suggestions, Concerns, and Complaints
PCR programs are designed and conducted in response to our members’ expressed interests, needs, and preferences. We welcome your suggestions, concerns, or complaints about our programs. To do so, please email the Program Director at email@example.com. Any issues raised will be addressed within a week.
ALL program participants MUST register, either online or via a Registration Form mailed to the PCR office, prior to attending ANY program.
PCR Program Cancellation Policy
If session is cancelled due to inclement weather or instructor/therapist illness, it is considered an “act of nature” and there will be no fee refunds.
PCR Inclement Weather Policy for In-person Programs
If Montgomery County Public Schools are closed for the day or evening, there will be no in-person PCR programs on that date. If it is a weekend program about which you need to inquire, please call the office at 301-365-0561.
Supervision at In-person Programs
PCR provides supervision, according to the level appropriate to each program, ONLY during the published program times.
Drop Off and Pick Up Policy at In-person Programs
Please accompany your member into the program site and make sure there is staff on site. Members may need to sign in and out at each program. Please be respectful and abide by published start and end times.
PCR Late Pickup Fee at In-person Programs
PCR will charge a late pick-up fee of $10.00 for every 15 minutes, or part thereof, that a PCR member is picked up after the published end of the program. The fee must be mailed to the office before the member can continue to participate in PCR programs. Drivers picking up multiple members are responsible for ALL fees for each member.
Support for Online Programs
Members may need supervision and assistance from their caregiver to log in to online programs and participate successfully. Caregivers will need to be available throughout the program to provide assistance as needed.
Program Security for Online Programs
Please do not share online meeting log-in, password, or meeting links with anyone. This is to ensure that all members have a safe space to participate in PCR programs. PCR will not record any program.
All communications from PCR will be sent via email, unless other arrangements are requested.
Changes in Contact Information
It is the responsibility of the members or their caregivers to promptly inform PCR of any changes in contact information. Information changes should be made by resubmitting a completed and updated registration form, or by emailing firstname.lastname@example.org with all of your updated contact information.